Refund policy

We have a 14-day cancel policy, which means you have 14 days after the date of delivery to cancel your order and request a refund. 

To be eligible for a refund, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop@qinmo.art. You are responsible for the costs of postage and packaging. I will send further instructions when the return is accepted.

You can always contact us for any return question at shop@qinmo.art. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Non-returnable items (no refund, no return, no exchange)
I do not accept returns on sale items, digital downloads, B-grade items and custom/personalized orders. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the products are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. The buyer is responsible for the costs of postage and packaging for the return. The non-returnable items above does not apply to the EU 14 day cooling off period.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.