Frequently asked questions
When will my order arrive?
Please allow up to 5 business days for processing your order. Once I have shipped your order, the shipping times depends on your location and circumstances.
Domestic shipping may take 1-5 business days.
Shipping in EU may take 2-4 weeks.
International shipping may take 3-6 weeks depending on country.
Do I have to pay customs and import taxes?
Customers outside of Sweden are responsible for customs fees, import duties or taxes.
What does standard shipping mean?
Standard shipping means that the order is shipped untracked.
I also offer tracked shipping when it is available. If you can't see the "with tracking" shipping option, it unfortunately means that I cannot ship to your country.
Do you offer refunds or exchanges?
You can cancel your order up to 14 days after delivery. A refund will be issued after you have returned the items, unused and in its original packaging. The buyer is responsible for the costs of postage and packaging. I do not accept exchanges, you will have to cancel the order and then make a new purchase.
Items that are B-grade, on sale, custom made, personalized or a digital download are not refundable and cannot be returned.
I am not responsible for orders lost in the delivery as it is out of my control.
Can I change or cancel my order?
Yes, please contact me as soon as possible at qinmo.art@gmail.com for any changes or cancellations.
Where are you shipping from?
Everything is shipped from Sweden.